Policies and Procedures

The following policies help create a consistent, respectful, and professional therapeutic environment. Please review them carefully.

Cancellations & Missed Appointments

Appointments must be canceled or rescheduled at least 24 hours in advance.

Cancellations made with less than 24 hours’ notice, as well as missed appointments, will be charged the full session fee ($140 for individual sessions, $175 for couples), regardless of insurance coverage.

If you have questions about this policy, please feel free to ask so we can ensure everything is clear.

Late Arrivals

If you arrive late to your scheduled session, we will meet for the remainder of the reserved time, and the full session fee will apply.

If there is no communication and you have not joined the session within 15 minutes of the scheduled start time, the appointment will be considered a missed session and charged accordingly.

Confidentiality

Your privacy is important. All sessions are confidential and conducted through a secure, HIPAA-compliant telehealth platform.

Limits to confidentiality include situations involving risk of harm, suspected abuse or neglect, or court order. These will be reviewed in more detail during the informed consent process.

Communication

Email or text message is the primary method for scheduling and administrative communication only. Clinical concerns should be addressed during sessions whenever possible.

I do not provide therapy via text message or through any online platforms.

Emergencies

I am not an emergency provider.

If you are experiencing a mental health emergency, please call 911, go to your nearest emergency room, or contact 988 (Suicide & Crisis Lifeline).

Messages sent through text message or email are not monitored continuously and should not be used for urgent concerns.

Telehealth Services

All services are provided virtually to clients located within New York State.

Clients are responsible for ensuring privacy during sessions and maintaining a stable internet connection.